Returns and Refunds Policy
At YUNZII, we want you to be completely satisfied with your keyboard and accessories; if you are not, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure that all products remain in their original packaging and are in like-new condition to qualify for processing.
Initiate Your Return
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the keyboard, including all original keycaps, cables, and tools, into the original box to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to our designated warehouse address.
Inspection and Refund
Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing